In the extremely rare event that a bus does not show up, or is delayed more than 45 minutes or so after last call time, and you decide you would prefer to find another way to the show, you can choose one of the following options to help us make it up to you:
- Either request a full refund by emailing email@example.com and include the pick-up location and politely describe the situation. If we are able to verify the lateness of the bus, we will happily refund you.
- Or take a Lyft or Uber and email your receipt (with polite description of circumstances) to firstname.lastname@example.org. If we are able to verify the lateness of the bus, we will reimburse you for up to 2x the cost of your bus reservation toward your ride.
Note: even if the check-in person or someone else acting on behalf of BTS gives you different information in person or over the phone, the above offers are the back-up plans that you are signing on for and agreeing to in advance by using this service.