We almost never make changes to the departure schedules which would require you to do anything differently. Almost all changes have to do with adding more buses to a location, which allows us to expand the departure window, in which case we don't notify you, but you can always check the website to see if there is an increased departure window corresponding to your reservation that makes your life more convenient.
If we ever need to move departure time earlier we will do one of the following, depending on how much notice we can give you:
- More than 48 hours' notice, we will email you at the address you have provided with at least 48 hours' notice and offer you a full refund if the new time doesn't work for you, as long as you let us know more than 24 hours before the original departure time. It is your responsibility to check your email to ensure you are able to request a refund if needed before the refund window closes.
- Less than 48 hours' notice, we will call you or text you or email with the contact information provided until we get ahold of you to confirm that you are aware of the change, and that it works for you. If it does not work for you, we will offer you a full refund at that time. If we cannot get in touch with you, we will offer you a full refund as long as it is requested by emailing email@example.com within two business days after the scheduled trip departure.
If we move times later, there is no risk of you missing the bus if you don't get the message, so we don't sweat this very hard. If we are planning to send a bus later than originally scheduled, our policy is to send out an email blast to all reserved riders and update the schedule online. If the change makes it so that you are no longer interested in riding, you can request a refund, but we must receive the request within 24 hours of departure, in order for you to be eligible for a refund. We may choose to make exceptions to this policy and grant full or partial refund on a case-by-case basis.